Answers to Frequently Asked Questions about ILLiad
- What is ILLiad?
- Why do I need a username and password to use ILLiad?
- What if I forget my password?
- What Web browser should I use?
- Is security a problem if I use a public workstation?
- Why don't I see all my older requests when I look at my request history?
- What is Electronic Delivery?
- Who do I contact if I have problems with or questions about ILLiad?
- Why does my browser say that you're sending a cookie? What's in it?
Why do I need a username and password to use ILLiad?
Your username and password allows us to give you secure access
to information about your interlibrary loan requests. We can
also enable you to edit your personal information such as your
address or phone number.
Your username can be anything you like, such as your name,
abbreviations, or an alphanumeric code. Your password also can
be anything you like. We recommend that you follow good security
practice and choose a password that is different from those you
use to access other systems. However, no one but you will know
your password, not even the library staff. The password you set
is stored in an encrypted file.
What if I forget my password?
In the event that you forget your password, please contact the
Interlibrary Loan Office at (314) 362-2780 or
BeckerILL@wusm.wustl.edu. We can then reset your password allowing you access to
ILLiad. Please change your password once you logon to ILLiad.
What Web browser should I use?
You need a Web browser that can handle forms, tables, and
preferably Cascading Style Sheets (CSS). We recommend the
current versions of either Microsoft Internet Explorer or
Mozilla Firefox.
Is security a problem if I use a public workstation?
Yes. Web browsers cache information and create a history file on
the local workstation. This allows a subsequent user of the
workstation to access the system under your name using the
browser's Back button to recall a page from the cache, or by
finding a page with your personal information in the browser's
history file. If you are concerned about the security of your
interlibrary loan requests, you can take the following steps:
- Access ILLiad only from your personal computer or an otherwise secure workstation.
- Access ILLiad from a public workstation in the Interlibrary Loan office in the library. These computers are supervised by the library staff.
-
When using a public access workstation:
- Delete from the history file those pages that contain your personal information.
- Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using.
Why don't I see all my older requests when I look at my request history?
From time to time we purge older records from ILLiad. Our policy
is to keep requests online for several years order to comply
with record keeping requirements of the copyright law.
Who do I contact if I have problems with or questions about ILLiad?
Please contact the Interlibrary Loan Office at (314) 362-2780 or
BeckerILL@wusm.wustl.edu.